Privacy Notice
Last updated: October 14, 2026
At B Health World we work with healthcare institutions and understand how important it is to protect personal information. This Privacy Notice explains what personal data we collect through our website and contact channels, how we use it, and how you can exercise your rights, in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (published in the Official Gazette of the Federation on March 20, 2025) and applicable regulations.
1.Identity of the data controller
B HealthWorld, S.C. (“B Health World”), based in Mexico City, Mexico, is responsible for processing your personal data.
If you have any questions about this notice or how your data is handled, please write to info@bhealthworld.com or call +52 55 2905 6300.
2.Personal data we collect
We collect the data you provide directly when you contact us through our website form, WhatsApp, email or LinkedIn:
- Identification data: your name.
- Contact data: phone or WhatsApp number and email address.
- Professional data: the hospital, clinic, company or institution you belong to and, where applicable, your position.
- Any information you choose to share in your message, including the service you are interested in.
If you hire our services
When a professional relationship is formalized, we may also request:
- Tax data: name or company name, RFC (Mexican tax ID) and tax address, in order to issue invoices.
- Documents proving the legal existence of the company and the powers of its legal representative, together with the representative’s official ID.
- Bank details needed to process payments.
Sensitive personal data
B Health World does not request sensitive personal data through its website or contact channels, such as information about health status, medical records or diagnoses, whether your own or those of patients. Please do not include this type of information in your messages. If we receive it without having requested it, we will not use it for any purpose and will delete it securely.
3.Purposes of processing
We use your personal data only for the following purposes, which are necessary to handle your request:
- Responding to your requests for information about our consulting services.
- Contacting you through the channel you chose to follow up on your request.
- Preparing and sending you service proposals.
- Where applicable, starting and managing any professional relationship that may be established.
- If you hire our services: verifying the identity and authority of the person signing, formalizing the agreement, issuing invoices, processing payments and meeting our legal and tax obligations.
B Health World does not use your data to send you advertising or marketing information.
4.Health information in consulting projects
In the consulting projects we carry out with hospitals, clinics and other healthcare institutions, we may have access to information containing personal data, including sensitive personal data of patients or of those institutions’ staff. In such cases:
- The healthcare institution is the controller of that data, and B Health World acts as a processor, handling it only according to the institution’s instructions and for the purposes of the contracted project.
- Processing is governed by the contract and confidentiality agreements signed with each institution, as well as by the institution’s own privacy notice.
- Whenever the project allows, we work with aggregated, anonymized or de-identified information and apply administrative, technical and physical security measures to protect it.
- When the project ends, the information is returned or securely deleted, as agreed with the institution.
5.Data transfers
B Health World does not sell, rent or transfer your personal data to third parties without your consent, except in the cases provided for by law, such as complying with a request from a competent authority.
To operate our contact channels we rely on service providers that process data only on our behalf, such as our website hosting provider (Netlify), WhatsApp (Meta Platforms) and our email provider (Microsoft Exchange Online). Some of these providers may store information on servers located outside Mexico.
6.ARCO rights and withdrawal of consent
You have the right to Access your personal data, Rectify it if it is inaccurate or incomplete, Cancel it when you believe it is not needed for the purposes described, and Object to its processing for specific purposes (ARCO rights). You may also withdraw any consent you have given us.
How to exercise them: send your request to info@bhealthworld.com including:
- Your name and a way for us to send you our response.
- A copy of an official ID or, where applicable, documents proving legal representation.
- A clear description of the data and the right you wish to exercise.
- Any document or information that helps us locate your data.
We will respond within a maximum of 20 business days from receipt of your request. If the request is approved, we will carry it out within 15 business days of the date of our response.
7.Limiting the use or disclosure of your data
You may limit the use or disclosure of your personal data by writing to info@bhealthworld.com. You may also register with the Public Registry to Avoid Advertising (REPEP) of Mexico’s Federal Consumer Protection Agency (PROFECO).
8.Cookies and tracking technologies
Our website does not use cookies or tracking technologies for advertising or analytics. To display the site, your browser connects to third-party services such as our web host (Netlify) and Google Fonts, which may log technical data such as your IP address and browser type under their own privacy policies.
9.Changes to this Privacy Notice
This Privacy Notice may be updated due to changes in the law, in our services or in our privacy practices. Any changes will be published on this page together with the date of the latest update. If a change is relevant to you, we will also let you know by email or in our next communication with you.
10.Competent authority
If you believe your right to personal data protection has been violated, you may file a complaint with the Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno), the competent personal data protection authority.